Privacy Policy | Derma Clinic Nottingham
At Derma Clinic, your privacy, safety, and trust are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or receive treatments at our clinic in Nottingham, UK.
We are fully compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the guidance provided by the Information Commissioner’s Office (ICO).
By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following personal information:
- Contact details: name, phone number, email address, and postal address.
- Appointment details: booking date, treatment type, practitioner assigned.
- Medical information: health conditions, allergies, or contraindications relevant to treatment.
- Payment information: securely processed via encrypted third-party gateways.
- Digital data: IP address, browser type, device information, and website usage statistics through cookies and analytics tools.
We only collect the minimum amount of information necessary to deliver safe, effective, and personalised care.
2. How We Use Your Information
Your information is used for the following purposes:
- To manage your appointments and provide professional treatments.
- To assess your suitability for aesthetic or medical procedures.
- To maintain treatment records in compliance with UK medical and insurance standards.
- To send appointment reminders, follow-ups, and aftercare advice.
- To improve our website, services, and client experience.To comply with legal obligations and clinical governance requirements.
We never sell or share your data with third parties for marketing purposes without your explicit consent.
2. How We Use Your Information
Under the UK GDPR, we process personal data only where a lawful basis applies. These may include:
- Consent : where you have given clear permission for us to process your data.
- Contract : where processing is necessary to provide the services you have requested.
- Legal obligation : to meet UK healthcare, insurance, or tax requirements.
- Legitimate interests : for clinic operations, safety, and record-keeping.
4. Data Storage and Retention
All data is securely stored on encrypted systems.
Medical and treatment records are kept for a minimum of 7 years, in accordance with UK healthcare and insurance standards.
After this period, data is safely deleted or anonymised.
5. Sharing and Third Parties
Your data may be shared with:
- Qualified medical practitioners or aesthetic professionals within the clinic.
- Payment processors, email communication platforms, and booking systems under secure data agreements.
- UK regulatory bodies (e.g., the CQC or ICO) where required by law.
We never transfer personal data outside the UK or EEA unless adequate data protection measures are in place.
6. Your Rights Under UK GDPR
As a client in Nottingham or anywhere in the UK, you have the following rights:
- The right to access and receive a copy of your personal data.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your data (“right to be forgotten”).
- The right to restrict or object to certain types of processing.
- The right to data portability.
- The right to withdraw consent at any time.
Requests can be made by contacting us at Service@dermaclinicng.co.uk
We will respond within 30 days, as required by law.
7. Data Security
We use industry-standard encryption, firewalls, and secure access protocols to protect your information from unauthorised access, alteration, or loss.
All staff are trained in confidentiality, privacy, and data protection practices.
8. Cookies and Analytics
Our website uses cookies to improve functionality and analyse visitor behaviour.
You can adjust cookie settings in your browser at any time.
Analytics tools such as Google Analytics collect anonymous usage data to help us enhance our website and marketing performance.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal changes or improvements in our practices.
The latest version will always be available on this page, with the effective date clearly stated.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal changes or improvements in our practices.
The latest version will always be available on this page, with the effective date clearly stated.
10. Contact Us
For questions, data access requests, or privacy-related concerns, please contact:
Derma Clinic Nottingham
19A High Street, Arnold, Nottingham, NG7 5DE
📧 Email: Service@dermaclinicng.co.uk
📞 Phone: +44 7888255324